Effective Date: 2024-02-23
This Privacy Policy describes how Detailed Freight Forwarding (K) Ltd (“Detailed Freight”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you use our website, www.detailedfreight.com [invalid URL removed], or our logistics services.
1. Information We Collect
We collect several types of information from you, including:
- Personal Information: This includes your name, email address, phone number, company name, address, and other information you provide us when you request a quote, book a shipment, contact us, or use our website.
- Shipment Information: This includes details about your shipments, such as origin, destination, type of goods, weight, dimensions, and value.
- Device Information: When you visit our website, we may collect information about your device, such as your IP address, browser type, operating system, and browsing history.
- Usage Information: We may collect information about how you use our website, such as the pages you visit and the links you click.
2. How We Use Your Information
We use your information for the following purposes:
- To provide you with our logistics services, including processing your requests, booking shipments, and clearing customs.
- To communicate with you about your shipments, promotions, and other relevant information.
- To improve our website and services.
- To comply with legal and regulatory requirements.
3. Sharing Your Information
We may share your information with the following third-party service providers:
- Transportation and logistics providers: We share your information with transportation and logistics providers to facilitate the delivery of your shipments.
- Customs authorities: We share your information with customs authorities as required by law.
- Payment processors: We share your information with payment processors to process your payments.
- Other third-party service providers: We may share your information with other third-party service providers that provide us with services, such as marketing, data analysis, or customer support.
We will only share your information with third-party service providers that have agreed to protect your information in accordance with this Privacy Policy.
4. Data Retention
We will retain your information for as long as it is necessary to provide you with our services and comply with legal and regulatory requirements.
5. Cookies and Tracking
We use cookies and other tracking technologies to collect information about how you use our website. You can opt out of receiving cookies by adjusting your browser settings. However, please note that this may limit your ability to use certain features of our website.
6. Security
We take appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure, so we cannot guarantee the security of your information.
7. Your Choices
You have the following choices regarding your information:
- You can access, correct, or update your information by contacting us at sales@detailedfreight.com.
- You can opt out of receiving marketing communications from us by clicking on the unsubscribe link in any email from us.
- You can request that we delete your information by contacting us at sales@detailedfreight.com.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at sales@detailedfreight.com.